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Embargoed game reviews and the reward for breaking them

grumpyLet me give you a quick rundown of the way the game review business is supposed to work: A game publisher or their PR company contacts review sites (like us) and says “Hey guys, we’ve got this game coming out in a month. Here is an advanced copy for you to review. Spend some time with the game, write your review, and publish it on the 15th of next month.” That date is called the embargo date, and it ensures fairness; all review sites can publish it on that day and may the best man win. The publishers win because on launch day, there’s lots of buzz about their game, consumers are seeing the name on all their favorite sites, and there is an excitement on launch day generated by the glut of reviews published simultaneously.

But what happens if a reviewer says “screw your embargo date” and publishes their review whenever they feel like it? It’s a major suckerpunch to their peers: sites get a great deal of traffic from aggregators such as Reddit, News4Gamers, Digg, and so forth, and “first to press” is live-or-die for most small sites like ours. Think about it: the first one on Reddit is the only one that people will read. Therefore, when a reviewer screws the system and jumps the gun days early, the rest of us may as well forget it; we will not benefit from a fair chance at the traffic rush that posting on aggregators can bring.

That traffic rush can result in real revenue; therefore, when a peer review site breaks embargo dates, they are actually harming the revenue stream of sites who choose to play by the rules.

Recently, we had received a review copy of a game from a major publisher, and the embargo date was September 15th. Standard operating procedure, right? No problem. Our reviewer downloaded the review copy, and got to work playing it and writing his review.

Today, however, I received a disturbing email from the publisher:

Wow - seems this title had everyone eager to press the “GO” button. While we will not make a habit out of allowing the breaking of embargos, we prefer to see the positive in all this attention and to make it fair, I’ll revoke the review embargo effective immediately. Anyone wishing to post their review from today onwards may do so. If you have any questions or concerns, don’t hesitate to get in touch.

Okay wait: To be fair? So, let me get this straight: A bunch of sites broke embargo, and to be fair, the publisher will revoke the embargo date, and we can publish whenever we’d like?

Imagine getting this letter in your kid’s backpack:

Apparently a bunch of  hungry ruffians are eager to get to the Twinkies in the school cafeteria. While we normally don’t allow kids to bumrush the dessert counter, we prefer to see the positive in all this attention. To make it fair, any kid who can shove their way to the front of the lunch line gets their hands on the Twinkies while supplies last!

I mean, seriously? So let me get this straight: Those of us who adhere to the rules get punished by getting to be (very) late to the dinner table, while the sites who broke the spirit of the embargo get to get away with it? The publisher’s reaction is essentially “Well, do whatever the hell you want, we don’t care! More publicity for us!”

What’s in it for us? Do we take the moral high ground? Do we continue to follow the rules in the spirit of fair competition? Does this set us apart from the sites who don’t give a shit?

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16 Comments:

  1. chrisWhite
    Polygons

    I guess I'm inclined to think that we would take the high ground, if anything it sets us apart from the sites that don't give a shit and developers/PR people will be more inclined to work with us in future. I can definitely see the other side to it too, it's just stupid that this even has to be a decision.

  2. Cliff_Forster
    Keepin it real

    I have a serious issue with companies that break the "street date". Its there to create fairness in competition and if online publishers do not understand that or care they should not be allowed to participate in the buisness of creating content for profit. The publisher plays a part in this and its absolutely imperative that they admonish rule breakers by striking them from the list that allows them access to future content.

  3. lordbean
    404 Brain Not Found

    This reeks of bull remains.

  4. "...its absolutely imperative that they admonish rule breakers by striking them from the list that allows them access to future content."

    I can't say it better. Rule breakers need to be punished or there is no point in having rules.

    -Bobby

  5. johnfoster
    Guest

    in this case it sounds like you are getting played by the PR machine.

    when I was writing reviews for DEAD TREE publications the rule was we didn't even LOOK at products for review until they were actually on the market. this was pretty standard for all magazines. it stopped the problem of having a reviewer as a potential tester for an unfinished product and a potentially bad review because of bugs.

    I would think that a similar thing would true today. there's no point in having noise about something if there's no way for a publisher reap the benefit right away.

    another way to look at it is so what if somebody beats the drop clock. eventually they will get dropped from the PR list because they don't play by the rules.

  6. DocFrazier
    Corpsman Up!!

    pretty much agree with above comments.

  7. Embargoes are a very common PR practice.

    Typically, the company in question (in this case, the game publisher) has their "ideal" news outlet in mind and asks the other sites to hold off until their favorite gets first crack at the story. This does work both ways, as some media outlets will only publish stories if they receive an exclusive.

    However, with social media making it easier for news sites and blogs to play by their own rules, embargoes are coming under fire.

    What does this mean for those in the middle of the road? They need to decide if they want to go renegade or play ball.

    Brandon
    @bchesnutt

  8. John Minni
    Guest

    What would prevent you from only releasing the review to subscribed members and telling them that they can not link to it until after the embargo date. Then as soon as that date hits they link to you like crazy.
    1. The subscribers get the review early.

    2. You didn't release the review publicly until the 15th.

    Any thoughts. or does that break the embargo?

  9. Thrax
    Cad

    That breaks embargo.

  10. ledbetter
    Emotionally Invested

    I know game reviewers are a relatively new breed compared their movie counterparts, but a talented writer should have more to do with how popular a review is as opposed to when that review was released. There's a reason I trust Peter Travers when it comes whats playing on the big screen.

  11. lordbean
    404 Brain Not Found

    Viewed from a macroscopic level, the point of having a lot of sources review a product is so that the consumer can compare the reviews to see different viewpoints of the new product. This allows consumers to make a more educated decision based on a review from someone who enjoys a similar gaming style to themselves. If you break embargo and release an early review (and other sites don't), you're subjecting people to your opinion of the game without giving them equal opportunity to consider the opinions of other reviewers. This could be very positive for initial sales if the review is good, but it could also have the opposite effect - if the embargo-breaking review is bad, and consumers have nothing else to read about the game before the embargo date, it is going to hurt sales. Possibly significantly. From this line of thought, it should be in the interest of game developers to disallow early review releases and to stick by that philosophy. In any group of reviews, there are always some that are positive.

  12. RyanMeray
    New to the neighborhood

    @ledbetter: That would be great, but it's a long way from happening.

    Gaming, and everything that goes along with it still gets zero respect. That includes gaming culture, gaming journalism (yes, it is journalism, I don't care what that effing hack Ebert says), etc. The fact that gaming revenues grow by leaps and bounds year after year while the movie and music industry have stagnated should tell you that gaming hasn't even begun to reach its peak. Sadly, gaming and all to do with it are still ostracized and downplayed by the mainstream.

  13. UPSLynx
    The Dean of Computer Graphics

    I hate that news like this hardly surprises me anymore.

    I've only been writing on the gaming industry for a year, if even that, and I've come quick to learn that few of the big dogs play by the rules. We've gotten screwed by these bigger publications on so many occasions. Money and social status does a lot to let them get away unscathed with things like this.

    People should be up in arms about this. There should be people talking about this, asking questions, and ultimately, calling for reform.

    Sadly, due to the nature of the beast, I wouldn't expect a thing like that to happen anytime soon.

  14. ardichoke
    King Banana Spanner

    Or perhaps publishers should just punish the embargo breakers. No outcry needed.

    "What's that? You broke embargo? Well, you're not getting a review copy of our next x number of games. Don't like it? Too bad, don't break embargo next time."

    That would put an end to things real quick.

  15. UPSLynx
    The Dean of Computer Graphics

    It would end things quickly, but I think a big part of the problem is that most publishers are in cahoots with the embargo breakers. Many times, it's the big names that break, or have 'exclusives' when everyone else has seen the product too, like with us and The Saboteur.

  16. lordbean
    404 Brain Not Found

    If you ask me, 'exclusive's are underhanded. The publisher can guarantee that the only review available of the game for a lengthy period of time is positive, which results in higher initial sales. In my opinion, this is a downright criminal use of the embargo date.

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